Customer Letters

Please note: The following Customer Letters, do not replace the version that you receive from your local Canadian Blood Services site.

* The contents of the customer letters available on this site are current as of their dates of publication. If required, contact your local Hospital Liaison Specialist to determine if the letter is still current. 

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CL_2025-09.pdf

ACTION REQUIRED
Implementation Update: CBS Produced Pathogen Reduced Plasma

Customer Letter 2025-09 (PDF)

CL_2025-08.pdf

INFORMATION ONLY
New Tamper Indication Device (TID) Trial

For Hospitals serviced out of Newfoundland ONLY

Customer Letter 2025-08 (PDF)

CL_2025-07.pdf

INFORMATION ONLY
Update for Manual Contingency Process for Labelling

Customer Letter 2025-07 (PDF)

CL_2025-06.pdf

INFORMATION ONLY
WinRho SDF 300 mcg Changes to New Filling Line VanRx

Customer Letter 2025-06 (PDF) | Kamada Customer Letter (PDF)

CL_2025-05.pdf

INFORMATION ONLY
Octaplex 500IU/1000IU Changes to Labelling Artwork

Customer Letter 2025-05 (PDF) | Octaplex® New Design and format for Carton and Leaflet (PDF)

CL_2025-04.pdf

ACTION REQUIRED
Updated Share Splits for Intravenous Immunoglobulins

Customer Letter 2025-04 (PDF)

CL_2025-03.pdf

INFORMATION ONLY
Grifols Product Update - Introduction of Gamunex 40g (400mL) vial size in Canada

Customer Letter 2025-03 (PDF) | Grifols Customer Letter (PDF)

CL_2025-02.pdf

INFORMATION ONLY
Discontinuation of Cryosupernatant Plasma (CSP)

Customer Letter 2025-02 (PDF)

CL_2025-01.pdf

INFORMATION ONLY

The National Plan for the Management of Shortages of Immunoglobulin (Ig) Products

Customer Letter 2025-01 (PDF)The National Plan for the Management of Shortages of Immunoglobulin (Ig) Products (PDF)